UK STANDARD DELIVERY

Deliveries will be made within 4 working days after you place your order [excluding Weekends] e.g. If you order on Wednesday your goods will be delivered by the following Monday.

The cost of UK Standard Delivery is £3.95 and your order will be sent out via the most suitable carrier, depending on size and weight.

Order tracking is not available for Royal Mail deliveries, so please wait the full 4 working days for your delivery to arrive. We will advise you if your order is being dispatched via Royal Mail.

Your order can be delivered anytime between 7am and 9pm and a signature may be required on receipt.

If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up.

Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.

UK NEXT DAY DELIVERY

 The following are details of our UK Next Day Delivery service:

If you order by 7pm, Monday to Friday, you will receive your goods the next day.

If you order anytime on Saturday or up to 2pm on Sunday, you will receive your goods on the Monday.

If you order after 2pm on Sunday, you will receive your goods on Tuesday.

Any orders placed on a Bank Holiday will be delivered 2 working days later.

We do not deliver on a Bank Holiday so please be aware of any impending ones when you order!

A tracking link will be sent to you once your order reaches the carrier we are using for your delivery, for you to be able to follow it all the way to your front door.

The cost of Next Day Delivery is £5.95.

Our carrier will deliver your parcel between 7am and 9pm. A signature may be required on receipt. If you are not around to accept your parcel, the carrier may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain) if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done.

If the parcel can't be left in a safe place or with a neighbour, the carrier will take it back to the local depot, and leave you a card telling you how you can pick it up.

Next Day Delivery is not available to the following postcodes: AB, BT, GY, HS1-9, IM, IV1-56, JE, KA27-28, KW1-17,  PA20-78, PH19-50, TR21-25, ZE1-3.

DO YOU DELIVER TO WORK ADDRESSES?

We can deliver to your permanent residential address or your place of employment but we do not deliver to a PO Box address for security purposes.

If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person!

HAS MY ORDER BEEN SHIPPED OUT YET?

As soon as your order is dispatched from our Warehouse, you will be sent an email to confirm that it's on its way.Our Warehouse team works around the clock so you could receive the email in the day or the night.

From there it should be delivered within the timescale we advertise. If your order is trackable you can check it's progress by logging into your account HERE.

I HAVE RECEIVED A FAULTY ITEM

We want all our customers to receive top quality goods so if you think there is a fault with an item you have received, please let us know straight away by contacting our Customer Care Team.

We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you.

Please include as many details as possible about the order and the problem with the goods and we will get an alternative sorted out for you.

HAS MY ORDER BEEN SHIPPED OUT YET?

As soon as your order is dispatched from our Warehouse, you will be sent an email to confirm that it's on its way. Our Warehouse team works around the clock so you could receive the email in the day or the night.

From there it should be delivered within the timescale we advertise. If your order is trackable you can check it's progress by logging into your account HERE.

I HAVE RECEIVED A FAULTY ITEM

We want all our customers to receive top quality goods so if you think there is a fault with an item you have received, please let us know straight away by contacting our Customer Care Team.

We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you.

Please include as many details as possible about the order and the problem with the goods and we will get an alternative sorted out for you.

I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER

If you have received an incorrect item in your order, let us know straight away by contacting our Customer Care Team. They will try and sort it out for you within the hour.