Return Policy

In addition to the Distance Selling Regulations, you can return any item within 28 days of receipt for a refund of that item or to exchange it for a different size or colour.

For returns made outside the Distance Selling Regulations, we will refund the monetary value of the goods returned to us, at the price you purchased them.

Please note that in the interests of hygiene, items marked with a '+' next to the product name cannot be returned, unless they have remained in their original wrapping or are faulty.

In all cases, the items returned must be in their original condition, which includes any packaging. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return.

The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes.

Please ensure that the Product is returned to us in the same condition and with the return tag still attached.

Step 1: Log onto My Account and click 'View Order History'.

Step 2: Select the relevant order and click on the item(s) you want to return. Ensure you choose all items to be returned before you click Add to Return List.

Step 3: Select a reason for return and click on Add to Return List. Be sure to take note of your return reference number. Your return will be logged online.

Unless you have cancelled your Contract with us within the 7 day Cooling-Off Period in accordance with clause 3, we will deduct a £1 re-stocking fee from any refund due to your debit / credit card / Paypal account in respect of the cost we will incur in administering the return, except where you received free delivery when purchasing the Product(s) as part of a promotion on our Website, in which situation we reserve the right to deduct a £2 re-stocking fee from any refund due to your debit / credit card / Paypal account in respect of the cost we will incur in administering the return. For the avoidance of doubt, we will not deduct a re-stocking fee in respect of Products which were delivered faulty or incorrectly by us, or where you have cancelled your Contract within the 7 day Cooling-Off Period in accordance with clause 3.